8 points of consumer protection act every consumer must know:-
1.It is an unbrella legislation covering all goods and services but it does not include transactions which does not include consumers.
As such you should fit in the definition of consumer provided by the act.
2.Definiton of consumer - A consumer is any person who buys any good or avail any service for personal use but not for resale purpose or any other commercial purpose.
3.The act provides for simple,timely, and inexpensive redressal to consumers.But in reality the process in consumer forum today has become complicated,unfriendly,time consuming and as such call for amendments in consumer protection act to fit the needs of consumers in modern era.
4.The act provide for 6 rights namely :-
a) Right to safety
b) Right to be informed
c) Right to choose
d) Right to seek redressal
e) Right to be heard
f) Right to consumer education
5. A consumer can seek redressal against any manufacturer of any good or any service provider as long as good purchased or services availed were for use and not for any commercial purpose or resale.
6. The act provides for setting up a 3 tier consumer redressal machinery at the national,state and district level so as to provide comprehensive protection to the consumers.
National commission
State commission and
District forum
7. The act also provides for setting up of consumer protection counsils at the central,state and district level.These bodies are advisory in nature to promote and protect the rights of consumers.
8. The provisions of the act are not only compensatory in nature but also punitive and preventive in character.
3.The act provides for simple,timely, and inexpensive redressal to consumers.But in reality the process in consumer forum today has become complicated,unfriendly,time consuming and as such call for amendments in consumer protection act to fit the needs of consumers in modern era.
4.The act provide for 6 rights namely :-
a) Right to safety
b) Right to be informed
c) Right to choose
d) Right to seek redressal
e) Right to be heard
f) Right to consumer education
5. A consumer can seek redressal against any manufacturer of any good or any service provider as long as good purchased or services availed were for use and not for any commercial purpose or resale.
6. The act provides for setting up a 3 tier consumer redressal machinery at the national,state and district level so as to provide comprehensive protection to the consumers.
National commission
State commission and
District forum
7. The act also provides for setting up of consumer protection counsils at the central,state and district level.These bodies are advisory in nature to promote and protect the rights of consumers.
8. The provisions of the act are not only compensatory in nature but also punitive and preventive in character.
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