INTERESTING CASES-CONSUMER FORUM/CONSUMER COURT

"forum fines a restaurant rs 17000 for overcharging a customer"

Overcharging a customer nearly Rs 20 has cost an oriental restaurant dear as the consumer court has ordered it to pay compensation of Rs 17,000.Coming down heavily on the restaurant, the forum said, “Who knows how many innocent customers are forced to pay extra service in this manner”. The forum asked the restaurant to refund the excess amount along with compensation of Rs 10,000 and Rs 7,000 as cost of litigation.

"Possession delay, Consumer forum slaps Rs 1-lakh fine on Unitech"

Taking money in advance from a consumer, despite not having requisite permission for a project has cost a well-known builder company as they have been asked to shell out a sum of Rs 1 lakh as compensation by the consumer courts. The builders Unitech Limited have also been asked to refund Rs 13 lakh taken from the complainants and pay Rs 10,000 as cost of litigation.The consumer courts observed, “We feel that the actions of the opposite party in taking advance money from innocent consumers like the complainants for their proposed project, despite the fact that they were not having permission for the same, clearly points out towards unfair trade practice on their part.”

"Institute fined Rs 50,000 for false promise of job"

A resident of Mohali won a consumer case against an institute which had promised 99 per cent job guarantee. District Consumer Disputes Redressal Forum I ruled that the institute was liable to refund the fee along with compensation amount of Rs 50,000 and a sum or Rs 2,500 as litigation charges.

"‘Consumer courts can settle cases against telecom operators’"

In a significant judgment,the Chandigarh Consumer Disputes Redressal Commission has said cases against telecom service providers can be adjudicated in consumer courts and it is not essential for the complainant to go through the lengthy arbitration process.

"Disconnection error: Telecom firm told to compensate customer"

The district consumer forum has directed Reliance Telecommunications to pay Rs 15,000 as compensation for causing mental agony,harassment and loss of reputation to a customer whose telephone was illegally disconnected by the company.

"Bag lost in transit,Spice Jet to compensate"

The District Consumer Disputes Redresal Forum has directed Spice Jet Airlines to pay Rs 30,000 as compensation for mental agony caused to a passenger whose baggage was lost in transit. The airline has also been directed to pay Rs 3,000 as cost of the bag in addition to Rs 5,000 as litigation charges.

"Sell Rs 12 water bottles at same price everywhere,rules consumer commission"

Rupees 12 and no more. That’s the State Consumer Commission’s directions to manufacturers on the price of branded one-litre mineral water bottles,often sold for a bomb in many outlets,especially inside theatres,food courts,malls and such places.

The Commission has also directed retailers and other concerned authorities,including the Weights and Measures Department,to not sell mineral water bottles at a price higher than that in the open market.
“A product like mineral water cannot be sold at a price higher than what is ordinarily charged in the relevant market.

"Insurance firm delays claim,to pay up"

  

The district consumer disputes redressal forum has directed the ICICI Lombard General Insurance Company to pay Rs 3,66,157 as insurance claim towards a Scorpio car which was damaged in an accident and another Rs 2,200 as litigation costs.

"Follow orders in time or go to jail: consumer panel"

The Delhi Consumer Commission has sounded an alert by ruling that violators taking a consumer court’s order casually would invite penal consequences,including jail terms,if they failed to comply with the directives within the time allotted.

"Man loses hair after applying oil, firm asked to give compensation"

The consumer court has now asked the company to give a compensation of Rs 25,000 to the complainant and refund Rs 4,800 which was the cost of the hair oil.

Consumer forum directs software company to pay 7.1 lakh to private university

CHENNAI: A consumer forum here has directed a multinational software company to refund 7.10 lakh for cancelling an academic technology programme in a private technical university.